Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
1. Information We Collect
At dravonilora, we collect information to provide better financial data interpretation services. The information we gather falls into several categories, each serving specific purposes in delivering our educational programs.
Personal Information
When you interact with our services, we may collect:
- Full name and contact details including email address and phone number
- Postal address for program materials and correspondence
- Professional background and experience level in finance
- Educational history relevant to financial data analysis
- Payment information for course enrollment (processed securely)
Technical Information
Our systems automatically collect certain technical data to improve your experience:
- IP address and general location information
- Browser type, device information, and operating system
- Pages visited and time spent on our platform
- Learning progress and course completion data
2. How We Use Your Information
Your information helps us deliver personalized financial education and maintain high-quality services. We're transparent about every way we use your data.
| Purpose | Data Used | Legal Basis (Australia) |
|---|---|---|
| Course Enrollment & Delivery | Contact info, payment data, learning preferences | Contract Performance |
| Progress Tracking | Learning activity, completion rates, assessment scores | Legitimate Interest |
| Support & Communication | Contact details, inquiry history, feedback | Contract Performance |
| Platform Improvement | Usage patterns, technical data, feedback | Legitimate Interest |
We never sell personal information to third parties. Any data sharing occurs only with trusted partners who help deliver our educational services, and always under strict confidentiality agreements.
3. Your Rights Under Australian Privacy Law
The Australian Privacy Act 1988 grants you specific rights regarding your personal information. We've made exercising these rights straightforward and accessible.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge for reasonable requests.
Correct Information
Update or correct any inaccurate or incomplete personal information. You can do this through your account or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to any legal obligations we may have to retain certain records.
Restrict Processing
Limit how we use your information in specific circumstances, such as during a dispute about data accuracy.
4. Data Security & Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical, physical, and administrative safeguards.
Technical Safeguards
- SSL encryption for all data transmissions
- Secure, encrypted database storage with regular backups
- Multi-factor authentication for staff access to systems
- Regular security audits and vulnerability assessments
- Firewall protection and intrusion detection systems
Access Controls
Only authorized personnel have access to personal information, and only when necessary for their specific job functions. All staff receive regular privacy and security training, and access is logged and monitored.
5. Data Retention & Storage
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.
Retention Periods
- Course Records: Maintained for 7 years after course completion for certification purposes
- Financial Records: Kept for 7 years as required by Australian taxation law
- Marketing Communications: Retained until you unsubscribe or request removal
- Support Inquiries: Deleted after 3 years unless ongoing issues require longer retention
- Technical Logs: Automatically deleted after 12 months
When information is no longer needed, we securely delete or anonymize it using industry-standard methods. Anonymized data may be retained indefinitely for research and service improvement purposes.
6. Third-Party Services & Data Sharing
We work with carefully selected partners to deliver our educational services. These relationships are governed by strict data protection agreements that ensure your information remains secure.
Service Providers We Work With
- Payment Processors: Secure handling of financial transactions (data not stored by dravonilora)
- Email Service Providers: Course communications and educational content delivery
- Cloud Storage Services: Secure, encrypted storage of course materials and progress data
- Analytics Providers: Website performance and learning effectiveness analysis (anonymized data only)
We never share personal information for marketing purposes with third parties. Any data sharing occurs solely to support your educational experience and is limited to the minimum necessary information.
7. Cookies & Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and understand how our platform is used. You have control over these technologies.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors use our site (anonymized)
- Preference Cookies: Remember your settings and customizations
- Learning Progress Cookies: Track your course progress and completed modules
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality and your ability to access course materials.
8. Children's Privacy
Our financial data interpretation courses are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.
If we discover that we have collected information from someone under 18, we will delete that information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
9. Changes to This Privacy Policy
We may update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email or prominent notice on our website.
Minor updates, such as clarifications or formatting changes, may be made without notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Complaints & Dispute Resolution
If you have concerns about how we handle your personal information, we want to hear from you. We have established processes to address privacy complaints promptly and fairly.
Internal Complaint Process
- Contact our Privacy Officer with details of your concern
- We'll acknowledge your complaint within 5 business days
- Investigation and response provided within 30 days
- If unsatisfied with our response, escalation options are available
You also have the right to lodge a complaint with the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles. The OAIC can be contacted at www.oaic.gov.au or by phone at 1300 363 992.
Privacy Contact Information
Privacy Officer: dravonilora Data Protection Team
Email: info@dravonilora.com
Phone: +61897925993
Address: 8th Fl - Ste 802/222 Crown St, Wollongong NSW 2500, Australia
We're committed to protecting your privacy and responding to your questions promptly. Don't hesitate to reach out if you need clarification about any aspect of our privacy practices.